Membership Terms & Conditions

Please read the present Membership Terms & Conditions carefully before purchasing a SWISSKERN K+ Membership. The following Membership Terms & Conditions as well as the General Terms & Conditions (hereafter called GTCs) are an integral part of the contract between SWISSKERN and you. In connection with the SWISSKERN K+ Membership, the following regulations take precedence over the GTCs. The GTCs apply in addition to and in the absence of the following regulations.

By selecting our SWISSKERN K+ Membership (hereafter called Membership), previously referred to as K+ Subscription, you can enjoy the convenience of purchasing SWISSKERN supplements by Membership. With the Membership contract, you will receive a monthly delivery of two pre-selected products of your choice until cancellation (see Section 4).

2.1. By placing a Membership order, you declare that you are acting exclusively for private purposes.

2.2. The presentation of the SWISSKERN products on the website does not constitute an offer to conclude a Membership contract with you and is non-binding. By submitting an order via the SWISSKERN online shop, by clicking on the ‘Pay now’ button (or a similar formulation), you make a binding offer to conclude a Membership contract. You receive an acknowledgement of receipt of the order by email (order acknowledgment). This order acknowledgement does not constitute acceptance of the offer, but is merely to inform you that SWISSKERN has received the Membership order.

2.3. The Membership contract is concluded when SWISSKERN accepts your offer by sending the ordered Membership items to you or confirming shipment to you with a second email (shipping confirmation). In the case you have placed a Membership order incorrectly or mistakenly, you may cancel the Membership by immediately contacting support@swisskern.com before receiving the shipping confirmation.

3.1. The minimum Membership period is 3 months. Thereafter the Membership will be renewed on a monthly basis.

3.2. By subscribing to the Membership, you agree to recurring periodic payments for an indefinite period, which will continue without further authorisation from you until your Membership is either cancelled by you, effective at the earliest by the end of the third (3rd) month of the initial period or terminated by us at our discretion (see Section 4). The Membership price is as specified on our website, www.swisskern.com. The prices listed in the online shop at the time of the order apply. The prices quoted are final prices, i.e. they include the applicable statutory VAT.

3.3. You agree to receive invoices, credit notes and payment reminders in electronic or paper form.

3.4. Any credit/debit cards (see GTCs Section 9) used to make your payment should be valid for at least one year from the date of purchase. In the case your card expires during the Membership period, shipping will be put on hold, and you will be prompted via email to update your payment information in order to resume your Membership.

3.5. All Membership payments will automatically be deducted on the same date each calendar month as your initial Membership and payment date. In the case your first payment was made on 28-31st of a particular month, in the months with fewer days, payment will be deducted on the last day of the month.

4.1. By subscribing to the SWISSKERN K+ Membership, you agree that your Membership will continue for a minimum period of three (3) months. Should you decide to cancel your Membership during this initial three (3)-month period, you will remain responsible for fulfilling all payment obligations for the entire term. You may conclude the cancellation of the Membership effective by the end of the third (3rd) month of the initial period or after the three (3) month period at any time with a period of notice of fourteen (14) days before the next periodic payment. Any further billing will be terminated at the end of the current billing cycle following your cancellation. If the shipping procedure has begun or if the goods have been shipped, a Refund Policy procedure will then proceed.

4.2. You can cancel your Membership via your online account or by sending an email to the following address: support@swisskern.com

If you have an online account, please follow these steps below:

• Log in to your account at https://www.swisskern.com/account/login
• Navigate to "Memberships."
• Select the "Cancel" option.

If you do not yet have an online account, you can create an account, with the same email address used during your initial ordering process in order to cancel your Membership.

4.3. Refusing to accept deliveries or returning the delivered products do not constitute cancellation of the contract.

4.4. We reserve the right, at our sole discretion, to terminate your Membership at any time without providing reasons for our decision. This cancellation shall take effect on the next monthly Membership delivery that has not yet been shipped.

5.1. Should your shipping address or other personal details change during the term of your Membership, you can update them via your online account.

5.2. If you want to change the formulas chosen in the initial Membership, you may do so once during the Membership period.

You may pause your Membership any time after the inital three (3) month cycle by following these steps:

• Log in to your account at https://www.swisskern.com/account/login
• Navigate to "Memberships".
• Click "Manage Subscription".
• Select the "Pause" option.

Follow the same steps to resume your Membership. Otherwise, your Membership will automatically resume after three (3) months.

5.3. Refusing to accept deliveries or returning the delivered products do not constitute a pause of the contract.

6.1. Order processing for your Membership will commence upon receipt of your payment.

6.2. Please be advised that we do not assume responsibility for any delays in shipping that may affect the delivery of your product. Any delays in transit are beyond our control, and we shall not be held liable for any consequences arising from such delays. Therefore, delays in delivery do not entitle you to withdraw from the contract or to claim damages.

6.3. If you do not receive the ordered goods within ten (10) days of receipt of the shipping confirmation or from the date of shipping (postmark), you are obliged to report the unreceived order to SWISSKERN by email at support@swisskern.com.

6.4. Furthermore, the provisions of Section 10 of the GTCs apply, e.g. with regard to the countries/regions we deliver to.

6.5. In the event of claimed and established defects in the purchased item, we will offer you a defect-free replacement delivery. If it is not possible to overcome the defect by means of replacement performance even after several attempts, the legal regulations shall apply.

In the event that a subscribed product becomes out of stock, we will notify you. During the period of unavailability, we will either issue a refund for the applicable portion of your Membership fee or suspend the recurring payment until the product is back in stock and available for delivery. Once the product is restocked, your Membership will resume, and regular payments will recommence according to your Membership plan. From then on, the Membership period will also start to continue.

We reserve the right to modify the availability and terms of our Membership service at any time. You will be informed of any disadvantageous changes to the contract by email two (2) months before they come into force. If you do not agree with these changes, you have twenty (20) days before they come into force to withdraw from the contract. The withdrawal from the contract is governed by the provisions of Section 4 above.

If you have any questions about the SWISSKERN K+ Membership, please contact us at support@swisskern.com